HVAC Protection Plus, LLC (“HPP,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, mobile applications, or interact with our services.

 

 

a. Information You Provide

 

When contractors or customers use our website or app, we may collect:

•Name

•Email address

•Phone number (optional)

•Company name

•Mailing address (optional)

•Information submitted through our warranty forms, including HVAC system details

 

b. Automatically Collected Information

 

We may automatically collect:

•IP address

•Browser type and version

•Device type and operating system

•Usage data (pages visited, session length, interaction data)

•General location data (non-precise)

 

 

We use your information to:

•Create and manage contractor accounts

•Process warranty submissions

•Provide customer service and support

•Improve our website and mobile app

•Verify contractor identity and prevent fraud

•Communicate confirmations, updates, and reminders

•Comply with legal and regulatory requirements

 

We only use your information for valid business and operational purposes.

 

 

We may share information with:

1.Program Administrators (such as Magellan/Lodestar) to process claims and contracts.

2.Third-party service providers who support app development, hosting, analytics, and email delivery.

3.Regulators or legal authorities if required to comply with law or protect the business.

 

We do not sell your information to third parties.

We only share what is necessary to perform legitimate business functions.

 

 

We use industry-standard technical and administrative safeguards to protect your information. While no online system is 100% secure, we take reasonable steps to safeguard personal data against unauthorized access, disclosure, alteration, or misuse.

 

 

Our website may use cookies, analytics tools, and similar technologies to:

•Improve user experience

•Track performance

•Understand how visitors interact with our pages