Find answers to common questions about coverage, claims, enrollment, contractor participation, and homeowner protection plans.
Contractor Questions
Complete the contractor application on the Join HPP page. An HPP team member will review your submission and reach out within one business day to walk you through next steps and get you set up on the platform.
Yes. The HPP app is built mobile-first and works on iOS and Android. Quote, enroll, and activate coverage from the driveway, the kitchen table, or the office. No laptop required.
No formal training is required. Once approved, you get access to the HPP app, a one-page rate sheet, and onboarding support from our team. Most contractors are selling within their first week.
When a claim is approved, payment is issued directly to you as the servicing contractor via ACH. You complete the repair, submit your invoice, and get paid. No chasing reimbursements.
Yes. HPP covers qualifying residential HVAC systems up to 10 years old — both new installations and existing equipment. Most competitors only cover new systems. This means you can offer protection on nearly every job you run.
Claims Questions
Claims begin when you complete the repair and submit your invoice. Email claims@hvacprotectionplus.com or call (877) 674-6123 Monday through Friday, 10am to 7pm ET.Repair first, submit after.
The servicing contractor submits the claim after the repair is complete. Homeowners do not need to initiate the claim process.
You will need the contract ID, property owner name, service date, description of the repair, parts replaced if applicable, and your invoice. Attach the invoice to your email or have it ready when you call.
Yes. HPP covers new installations and qualifying used systems up to 10 years old. Coverage is available for residential equipment up to 5 tons, including non-primary residences such as rental properties, short-term rentals, and offices with residential HVAC units.
Coverage Questions
Yes. HPP covers new installations and qualifying used systems up to 10 years old. Coverage is available for residential equipment up to 5 tons.
Plans are available in 3-year and 5-year terms. Coverage activates within 30 days of enrollment — compared to the industry standard of 90 days.
Labor Only plans cover approved labor reimbursement at your contractor-selected rate. Labor and Materials plans cover both labor and the cost of repair parts. Both are available at Standard and Premium tiers.
Still Have Questions?
